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This is a Ringmaster message, reference number FB/3473/10.
1. Kent Trading Standards has received reports that texts have been sent to consumers' mobiles purporting to be from national banks and/or credit card companies. The texts confirm that the application for a credit card has been accepted and that a credit card and pin will be sent out. The text tells the caller to contact the number provided to confirm receipt of the text. We have been informed that no applications for credit cards have been made by the individuals who have been contacted. Kent Trading Standards are warning consumers not to contact the number provided in the text, even if they have recently applied for a credit card. Consumers should find an official number for the bank/credit card company and contact them direct to establish if they have sent the text.
2.A consumer in Pluckley has reported having an unexpected caller at his front door from a man who said that he was offering free insulation. The man told him that all he would need to do would be to pay for the insulation and then claim the money back from his own energy supplier.
If you receive such a call at your door please be wary. Do not believe everything you are told by apparent traders, it is always best to make your own enquiries if you wish to purchase goods or services. Do not take up such offers at the door.
Please report such callers to Consumer Direct on 08454 04 05 06 who will be able to offer suitable advice about what to do in these situations and can also recommend a variety of traders from our good trader scheme "Buy With Confidence". These traders have been thoroughly vetted and audited by Trading Standards officers and are only approved if they meet our strict criteria for membership.
This is a Ringmaster message, reference number FB/3470/10.
A lady has reported to Dover District Council that she has received a phone call from what sounded like a call centre (possibly Asian based) who told her that they worked for the local authority. They said that her community charge band had been reassessed and even quoted the Local Government Finance Act to her.
They apologised that it had been wrongly assessed and wanted to give her a refund going back to 1990. They said they would send the paperwork in a few days but need bank details now for refund to be released to her. They went on to quote the name and address of the customer and asked for the bank account details.
The customer told her that she would wait for the paperwork to come (as this has been the 3rd time this has happened to her in the past - last time was a couple of months ago). The person on the end of the phone started getting difficult and tried assuring her that they are working for the local authority and that everything was accurate, above board and that she would get paperwork. They even told her that she should not be worried to give out her bank details!
Contact your District Councillors
Cllr Stephen Manion Vice Chairman of the Council Conservative Party
Cllr Nicholas Kenton Portfolio Holder for Environment, Waste and Planning Conservative Party
Contact your County Councillor
- Dover West and Dover North
- Sandwich Area and Deal & Walmer
- Dover Town